Heathrow Maple - Meet & Greet T5

This product supplied by Heathrow Maple Manor Meet & Greet services Terminal 5 ONLY.

Maple is an Approved Heathrow parking company that offers first rate meet and greet parking services for Heathrow Airport T5. Maple Parking - (MMP) take the hassle out of airport parking by meeting you at the airport within the short stay undercover car park in special facilities provided by Heathrow Airport ensuring you can exit from your vehicle in safe, weather proof surroundings - then meeting you back in the same location when your return flight arrives back to Heathrow.

Park Mark: By choosing a Park Mark Safer Parking facility you will enjoy the following benefits (1) the car park has been inspected by a specially trained Police Officer (2) uses modern security systems such as alarms and/or CCTV (3) regularly visited and re-assessed for inspections to maintain the Park Mark award.

BPA Member: A membership scheme that is national recognized and available to all car park companies that join and sets industry standards for quality control.

This product is for both drop off and collection at T5 only. Your return terminal can be amended directly with MMP however this must be amended prior to the day your booking starts by contacting them after you have booked. Extra charges can apply if not T5.

Special offer. ACE Parking will arrange the Levy Fee needed, all customer costs covered in booking price.

Please take a copy of your confirmation email with you on your day of travel.

This product is for both drop off and collection at T5 only. Your return terminal can be amended directly with MMP however this must be amended prior to the day your booking starts by contacting them after you have booked. Extra charges can apply if not T5.

If your actual stay is longer than your booked stay, any extra days will be charged at £20.00 per day (or part day). No refunds will be issued for part used stays. Payments for extra days must be settled before the vehicle is handed over and if requested a receipt can be sent by email to you.

It is the responsibility of the vehicle owner/customer driving to ensure that the vehicle is roadworthy, holds a valid MOT certificate and has a valid Road Fund Licence. Vehicles that are not road legal or safe to drive will be refused. You will be given the option to drive your vehicle to our car park for storage and you will have to make your own way to us on return to collect it. No refunds will be given for illegal vehicles not collected.

The Car Park does not offer EV Charging.

Please be aware that from the 29th of August 2023 the Ultra Low Emission Zone (ULEZ) in London is being expanded to include Heathrow airport. Vehicles that do not meet the ULEZ standards could face a daily charge. For more information about this please visit TFL.gov.uk

On the day 

THERE IS NO LONGER ANY NEED TO CALL US ON THE WAY BUT IF YOU DO NEED ANY HELP THEN CALL US ON 01895 544 382.

On arrival please be sure to have your paperwork and or booking reference ready so that our friendly staff can identify you. Please also have your return flight details to hand for us to check for your return.

Drop off directions

Terminal 5 - (Postcode for Terminal 5: TW6 2GA) As you approach Heathrow Airport, follow signs for Terminal 5 Short Stay Car Park Drive up the ramp, filter to the right and drive under the yellow height restriction, KEEP LEFT and follow the signs for Short stay Level 4. Follow the Avis signs towards the third set of barriers, take a ticket (please hand this to our Handover Captain) Follow "OFF AIRPORT" signs and park in the 'Off Airport Meet & Greet' parking bays.

Once parked and unloaded, please lock your car and check in with our Handover Team who are based at our Purple desk in the lift lobby. You will need to confirm your return flight details so please have these to hand. We must have your correct return date and flight number in order to help us avoid any delays in returning your car. Your car will be photographed and taken to our secure car park by one of our experienced drivers, whilst you check in.

Once you have landed and have collected your luggage Please head to the short stay meeting point below. Please have the unique barcoded card that you were given on arrival to collect your keys from our Handover team. If you do not have this then we will need to see and take an image of your passport – which (of course) must match the booking name.

Then proceed to the relevant meeting point below:

Terminal 5 - Short Stay Car Park Level 4 – Off Airport Meet & Greet

Terminal 2 – Short Stay Car Park Level 4 – Off Airport Meet & Greet

Terminal 3 – Short Stay Car Park Level 4 – Off Airport Meet & Greet

Terminal 4 – Short Stay Car Park Level 2 – Off Airport Meet & Greet

Terminal 5 - (Postcode for Terminal 5: TW6 2GA)

Terminal 5 - (Postcode for Terminal 5: TW6 2GA)